TERMS AND CONDITIONS OF MOROCCOS FINEST

TERMS OF WEBSITE USE

This terms of use (together with the documents referred to in it) tells you the terms and conditions of use on which you may make use of our website policy of Moroccos Finest either as a guest or registered user. Use of our site includes accessing, browsing or registering to use our site.

Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference.
By using our site, you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our site.

ABOUT US

This website is owned and operated by Moroccos Finest who trade under Boxes Of Fun Trading (uk) ltd registered in England and Wales (company registration number 09845649) and office address is at 483 Green lanes, London N13 4BS, United Kingdom. To contact us click here.

OTHER APPLICABLE TERMS

These terms and conditions of use refer to the following additional terms, which also apply to your use of our site:
Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.

CHANGES TO THESE TERMS

We may revise these terms of use at any time by amending this page.
Please occasionally check this page to take notice of any changes we have made, as they are binding on you.

CHANGES TO OUR SITE

We may occasionally update our site, and could change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our site, or any content on it, will be free from errors or omissions.

ACCESSING OUR SITE

Our site is made available free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period. You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who have access to our site through your internet connection are aware of these terms of use and other applicable term and conditions, and that they comply with them.

PRODUCT DESCRIPTIONS

Moroccos Finest has carried out its best efforts to procure that its products, descriptions and prices have been displayed correctly and accurately.
Please be aware that:

1. All prices are displayed in pound sterling and although VAT is not currently charged, we reserve the right to charge the applicable VAT rate at any time in the future.
2. Packaging may be different to what is displayed on our site, however delivery packaging will be blank, with a sales invoice inside of the parcel, or otherwise sent to you by email.
3. Please note that actual colours of the products viewed on our site may vary as a result of computer monitors which may display visual colours differently to the actual product being advertised.
4. All items are subject to availability. We will make reasonable efforts to ensure customers are informed as soon as possible if an item is out of stock, and we may offer a similar product equal to or higher in quality and or value.

PLACING AN ORDER WITH US

You hereby acknowledge and agree that orders will only be deemed to be accepted once you have received a confirmation email from us and we have processed and dispatched your item/product. During the checkout process, you will be required to provide various details. The details marked with an asterisk (*) are compulsory information and must be submitted. We will obtain and store your information using an encrypted and secure payment system, and undertake to use your information in compliance with our privacy policy.

DELIVERY CHARGES AND TIME-SCALES

Your delivery costs and delivery times will be determined by a variety of factors and variables.
Some of these may include:

1) The delivery times selected on our checkout area.
2) Stock levels.
3) If there are disruptions or delays in our internal and or external delivery services.

All of our deliveries are sent in plain packaging to ensure you have privacy and peace of mind.
At the present time we only deliver within the United Kingdom and if there is no one available to sign for your delivery at your delivery address, or the parcel is too big for the letterbox, then a note will be left at your delivery address stating which neighbour/address it has been left with, and or with an arrangement/instructions on how to collect the item from your nearest post depot.
All potential risks involved with the products you purchase from us including risk of loss and / or damage will be your responsibility once products have been delivered to the delivery address provided in your order. Moroccos Finest will not be held responsible for any delays or delivery failures that are wholly or partly caused by circumstances beyond our control. In the United Kingdom delivery charge refunds can only be made in accordance with your legal rights under the new Consumer Contracts Regulations which implement the Consumer Rights Directive UK, formally known as the Consumer Protection (Distance Selling) Regulations 2000 and other fitting legislation. If you need information about your legal rights, contact the Citizens Advice Bureau, (in UK).

The prices of products will be as quoted on our site from time to time. We take all reasonable care to ensure that prices of products are correct at the time when the relevant information was entered onto the system. However if you discover an error in the price of products you order, please contact us immediately and we will endeavour to correct the error as soon as reasonably practicable.

Prices of our products/items may change at times but will not affect any order which we have already confirmed.
The price of a product/item does not include delivery charges. Our delivery charges can be seen in the checkout page and are set at £1.99 for 3-5 day delivery & £2.99 for next day delivery.

PROMOTIONS AND COUPON CODES

Customers with coupon codes must enter their code when they access the checkout page, or view cart area, and apply coupon. Coupons can only be used once per customer, as identified by their email address, credit card, and or delivery address, and only one coupon can be used per transaction. All coupons have an expiry date. Some codes will offer a discount with a specified amount to spend. Codes will only be accepted in a single transaction and exclude delivery charges and may only offer discounts with specific items in the store.
All coupons remain the property of Moroccos Finest and must not be reproduced, and are non-transferable in any way possible. We reserve the right to remove coupon codes at any time without warning, and also withdraw offers.

Subscribers and customers of Moroccos Finest may be sent marketing and promotional material when they register an email address either by purchase or subscription. This promotional material may include coupons and information on discounts, special offers, bargain sales, news updates and affiliate information.

PAYMENTS

As we currently only trade in the United Kingdom, we will only accept pound sterling (GBP). We can accept payment via the following cards by way of a Direct Bank Transfer or PayPal payment: Visa / MasterCard / Visa Delta/ Maestro / American Express / Solo.

CANCELLATIONS

You have the legal right to cancel your order within fourteen working days once you receive your goods. This term complies with the new Consumer Contracts Regulations which implement the Consumer Rights Directive UK, formally known as the Consumer Protection (Distance Selling) Regulations 2000 to UK/EU customers. Refunds cancelled under the Consumer Rights Directive will be processed in accordance with your legal rights and if you wish to cancel under these rights please contact us by filling out our online form and quoting your name, order number, details of products purchased, and contact details.

You are responsible for ensuring that items are returned within 14 days of cancelling your order. You must ensure that items are handled with due care, and are not used, or opened. Products must be sent to us in its original packaging, and posting records should be kept to prove you have sent them to us. This may be provided at any post office in the UK and is free of charge. The items you return to us are completely your responsibility until we have received them in satisfactory condition. Your refund or exchange will be issued once we receive the returned items and we are happy with the condition of the product. Return delivery charges are non-refundable for cancellation reasons, however if products are faulty or incorrect then return delivery charges will be refundable. Where possible, please try to cancel your order on the same day as ordering in order to avoid the inconvenience of returning your items.
In the unlikely event of items being damaged or incorrectly supplied, we may offer you a replacement product. We will only exchange faulty items for a like for like item, and not for alternatives. Refunds will be made to the debit/credit cards used to make your order payment. We reserve the right to withhold refunds for products which, in our view, are deemed to be damaged or are of unsatisfactory quality upon return.

Terms that apply when cancelling a product from us: (please consult trading standards or your local UK Citizens Advice Bureau for a full statement of your rights)

1. Damage or loss caused when returning a product
If you decide to return items to us and they are damaged or lost while in transit, you will be responsible for this. We therefore recommend that you have written proof of a return (e.g. from a post office).
If returned products are damaged or lost in transit, we reserve the right to charge you and or withhold a refund for the monies requested due to any such loss or damage.
2. Applicability of cancellation rights

Legal rights of cancellation under the new Consumer Contracts Regulations which implement the Consumer Rights Directive do not apply to certain products including:
The sale of tailor made or personalised goods, underwear and earrings, perishable and other items that deteriorates rapidly such as food and flowers, CDs DVDs or software if you have broken the seal all wrapping.

DAMAGED, INCORRECTLY SUPPLIED GOODS, EXCHANGES & REFUNDS

If in the unlikely event you receive damaged goods or the wrong items, you must contact us within fourteen days by filling out our form and letting us know the problem. Once we have received your form, a member of staff will contact via email as soon as possible letting you know where to return your items. The faulty items/products must then be sent to us as soon as possible. Your return charges will be refunded to you. Returns should be sent by Royal Mail second class, signed for and refunds or credits will be made to the equivalent value. Evidence of posting costs must be emailed to us, (A simple picture from a smart phone will qualify). Bulk items will be advised on alternative methods of return for collection by a member of staff.

In the unlikely event of goods being damaged or incorrectly supplied, then it is our responsibility, and your return delivery costs will qualify for a refund. However if there are any other reasons for requesting a refund or exchange, the customer is liable for return delivery costs. Incorrectly supplied items or cancellations must be un-opened, as from the customer’s perspective, the wrong products will be identifiable by its packaging without the need to open it. All refunds will be made to the debit/credit cards provided to make the original order.  We will only exchange faulty items for a like for like item, and not for alternatives.  We will charge a maximum of 20% restocking fee for non faulty products.

ACCEPTABLE USE POLICY

This acceptable use policy sets out the terms between you and us under which you may access our website Moroccos-finest.com. This acceptable use policy applies to all users of, and visitors to our site.

Your use of our site means that you accept and agree to abide by all the policies in this acceptable use policy, which supplement our overall terms of website use.

RESTRICTIONS

You must not:
1. Copy, reproduce, replicate, duplicate, misuse, resell, steel or otherwise mis-appropriate any content from our site.
2. Modify, repost or distribute any content on our site.
3. Commercially exploit or gain a pecuniary advantage from any content of our site.
4. Use our site in any way that breaches any applicable local, national or international law or regulation.
5. Use our site in any way that is unlawful or fraudulent, or has unlawful or fraudulent purpose or effect.
6. To send, knowingly receive, upload, download, use or reuse any material which does not comply with our content standards.
7. Access without authority, interfere with, damage or disrupt any part of our site, any equipment or network on which our site is stored or any software used in the provision of our site.

CUSTOMER REVIEWS AND TESTIMONIALS

By submitting a customer review or a testimonial you are agreeing that Moroccos finest have the right to use, modify, reproduce, or remove content at our will. You will be granting us a royalty free, irrevocable and fully sub-licensable right to use your content on the Internet.

By writing a testimonial you agree and warrant that:

• Your content is true and genuine.
• You are the author of what you have written and it is your own work.
• Your content is not defamatory and does not infringe any applicable laws.
• Any content you upload to our site will be considered non-confidential and non-proprietary, and we have the right to use copy, distribute and disclose to third parties any such content for any purpose.
• The content you submit is not considered unlawful, abusive, violent, racially or sexually discriminatory, offensive, or libellous.
• Your content is not harmful, containing any worms or viruses, trojan horses or any other computer programs that may cause damage or affect data.
• Your content does not display any links or HTML tags.
• The content you submit does not contain any inappropriate questions or comments aimed at any of our staff at Moroccos-finest.com, these comments will not be tolerated and will be removed.
• Your content does not display any contact information, addresses, email addresses, phone numbers, or URLs, these will be removed.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the content on our site for commercial purposes without obtaining a licence to do so from us or our licensor’s.

VIRUSES

We do not guarantee that our site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introduce viruses, trojans worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which it is stored or any server, computer or database connected to our site. You must not attack our site via a denial of service attack or a distributed denial of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will cooperate with those authorities by disclosing your identity to them.

LIMITATION OF OUR LIABILITY

To the extent permitted by law, we exclude all conditions, warranties, representations or any terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• Use of, or inability to use, our site.

• Use of or reliance on any content displayed on our site.

If you are a consumer, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business or business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial of service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for any content of websites linked to our site. We will not be liable for any loss or damage that may arise from your use of them.
 We at Moroccos Finest have encouraged all users of our websites to abide by the rules set above, this gives potential customers legitimate, constructive feedback about our business.

APPLICABLE LAW

If you are a consumer, please note that the terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.

PRIVACY POLICY

This policy of Moroccos Finest (together with our terms of use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting Moroccos-finest.com you are accepting and consenting to the practices described in this policy.

For the purposes of the Data Protection Act 1998 (the Act), the data controller is Moroccos Finest, registered in England and Wales under Boxes Of Fun Trading (uk) ltd.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when registering to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey, other activities commonly carried out on our site and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information, personal description and photograph, and other information.
Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

• technical information, including the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
Information we receive from other sources. We may receive information about you if you use other services we provide. We are also working closely with third parties (including, without limitation, for example business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytic providers, search information provider, credit reference agencies) and may receive information about you from them.
• By placing an order for our products or services, you consent to us collecting your email address and sending to you newsletter information. This newsletter is our primary method of communicating with you and will inform you of changes to our website, notify you of promotions, offers, discounts, general news and updates.

COOKIES

Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

USES MADE OF THE INFORMATION

Information you give to us. We will use this information:

• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
• to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
• to provide you, or to permit selected third parties to provide you, with goods or services we feel may interest you. If you are an existing customer we will only contact you by electronic means (email or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a customer, and were we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please contact us with regards to this matter.
• to notify you about changes to our service.
• to ensure that content from our site is presented in the most effective manner for you and your computer.
Information we collect about you. We will use this information:
• to administer our site for internal operation, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to allow you to participate in interactive features of our service, when you choose to do so;
• as part of our efforts to keep our site safe and secure;
• to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
• to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF YOUR INFORMATION

We may share your information with selected third parties including (without limitation):

• Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
• Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
• Analytics and search engine providers that assist us in the improvement and optimisation of our site.
• Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

WE MAY DISCLOSE YOUR PERSONAL INFORMATION TO THIRD PARTIES:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply any of our terms and conditions or terms of use, and other agreements; or to protect the rights property or safety of Moroccos Finest our customers, or others.

YOUR RIGHTS

You have the right to ask us not to process you personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.

Our site may, from time to time, contain links to and from websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.

OUR API

PRIVACY STATEMENT —- SECTION 1 – WHAT DO WE DO WITH YOUR INFORMATION? When you use our app we collect the personal information you give us such as your name, profile picture, age range and email address. Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates. SECTION 2 – CONSENT How do you get my consent? When you authorise our app you grant permission for us to collect your name, profile pic, age range and email address, How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at https://bytemarketer.zendesk.com/ SECTION 3 – DISCLOSURE We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. SECTION 5 – THIRD-PARTY SERVICES In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. SECTION 6 – SECURITY To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards. COOKIES Here we only use the facebook tracking cookie to check if you are logged into facebook when you use our app. SECTION 7 – AGE OF CONSENT By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. SECTION 8 – CHANGES TO THIS PRIVACY POLICY We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. QUESTIONS AND CONTACT INFORMATION If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at https://bytemarketer.zendesk.com/

CONTACT US

To contact us, please fill out requested fields on our contact us page, and submit your query. If you have been offended by any comments or testimonials on our site please contact our administrative team so that we can review the offensive content. If the content you are concerned about breaches any of the above conditions then it will be removed immediately.

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